Changelly users can easily swap, sell, and trade a variety of cryptocurrencies. The platform provides a website and a mobile app available for Android and IOS and supports integration with non-custodial wallets such as Trezor, Ledger, Exodus and Edge. The overall UI design is very user-friendly, and the straight-forward navigation allows for rapid exchange between cryptocurrencies. Users can make a purchase using a variety of payment methods, including credit or debit card via Changelly’s partner site, Simplex. Exchanging between cryptocurrencies is at a fair cost, with trading fees at a static 0.5%. Please note, to buy cryptocurrency using fiat, users must comply with KYC verification measures. However, no KYC is required during the process of swapping cryptocurrencies, ensuring a good level of anonymity.

Trading generally goes very smooth, however, during movements of sums larger than approximately 10k, users should be prepared for a potential account freeze. Changelly have confirmed that this is to comply with the latest money laundering legislation and to ensure the discouragement of fraudulent activity. The freeze is only temporary while the user is informed to go through the KYC process and produce documentation confirming the origins of the funds. Once verified, users state that they have been able to resume continuously trading large amounts without having to go through this procedure again. One of the main areas where users applaud Changelly is on their high-level support. Live chat agents are on hand when help is required, response time is quick, and their professional service is often complimented